cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sirbenfro
Beginner
269 Views
Message 1 of 4

Trying to renew online.

Go to solution

My contract ends in January, looking to renew to Fibre2, the page keeps directing to me to the following, any ideas, other doing it by phone?

Sorry…

Digital Voice is not available at this premises. For any queries, please contact the Digital Voice trial team, contact details are within the trial welcome pack.

0 Ratings
Reply
3 REPLIES 3
PaddyB
Moderator
Moderator
237 Views
Message 2 of 4

Re: Trying to renew online.

Go to solution

Hi @sirbenfro,

Thank you for posting. I'm sorry you haven't been able to renew your package online. If you're aren't able to do that online you would need to give BT a call on 0800 800 150.

Thanks,

Paddy

0 Ratings
Reply
sirbenfro
Beginner
219 Views
Message 3 of 4

Re: Trying to renew online.

Go to solution

Thanks, yes, I did that in the end. I explained to the lady on the phone, she tried it and said I'm getting the same error! She passed me to another lady, and after lots of question I managed to get the renewal done.

0 Ratings
Reply
PaddyB
Moderator
Moderator
208 Views
Message 4 of 4

Re: Trying to renew online.

Go to solution

Hi @sirbenfro,

Thank you for posting back. I'm sorry that wasn't straightforward but I'm happy you've managed to get your package renewed.

Thanks,

Paddy

0 Ratings
Reply