Two different BT account numbers - how can I remove one?

[mattjones87]

I have two different BT account numbers but one email address. My old, redundant account number is linked to my email address and so I'm unable to order new products.

[RobbieMac]

Hi @mattjones87 

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with the duplicate account numbers showing on your BT ID.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[bag2050]

Hi, 

I have the same problem too. Have 4 account numbers, 3 are inactive. Only one active. Every time I log in, all 4 account numbers are listed . How can I remove the inactive account numbers?

And why is this solution personally emailed/replied rather than giving that option to everyone with ease of access? 

[DanielS]

Hi @bag2050,

The solution is, we need to remove the accounts for you. It's not something that can be done at your end.

I'll send you a private message so we can remove all of the old accounts for you. It will take us a few working days before we can get back to you, but I can assure you that we will get all sorted for you.

Thanks
DanielS

[juber742]

I have the same issue, did you manage to get rid of your inactive accounts?

[DanielS]

Hi @juber742,

I'm one of the moderators on this Community.

For everyone on this thread, we have manually removed the inactive accounts.

If this is something that you would like us to do for you, let me know, please.

Thanks
DanielS 

[SRB]

Hi, I have two accounts one active, one inactive and some of my family members @btinternet email are on one account (the inactive one) and the rest on mine -can that be sorted please?

P

[juber742]

Hi Daniel.

Can this be done for me please? I have 4 accounts on my MyBT 3 are inactive and 1 is active that is new. I would like to remove the 3 inactive ones.

Many thanks

Juber

[RobbieMac]

Hi @SRB & @juber742

Thanks for your posts!

I have sent each of you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[bag2050]

Despicable service. 

Can't understand why we can't easily delete duplicate accounts. 

Private message sent asks for a lot of personal details. Why?

Even banks allow closure of unused accounts at a click of a button. 

Come on BT. Upgrade yourself to new age IT. 

Leaving BT in June at the end of contract anyway. So won't bother you anymore.