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frenchsirius
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Message 11 of 11

Re: Two tales of despair and disappointment. more Black Friday problems.

Thank you , I have sent my details.

 

To update I phoned CS this morning.

 

Claim is a new order had to be put in and was delayed due to the bank holiday .. well obviously yes but why was that needed.

I have had 2 verbal and one written guarantee of BB by 29th and 31st ( should have been done by 12th Dec )

 

In any case final chance is midnight 6 Jan, if not we end this sorry saga with me walking away from BT with no financial penalty, in fact I will be seeking compensation for breech of contract....

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