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Msuliman
Beginner
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Message 1 of 4

URGENT: BT Contact Email

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Hello,

So  I’m an international student and I’ve got a broadband service with BT and due to COVID I’ve left the country. I’m going to be charged.  I need to contact BT through email to sort out this situation. Please let me know ASAP about any contact emails. Please no numbers as the charge rates are too high for me to call internationally. 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: URGENT: BT Contact Email

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You can not cancel BT services by email. You will need to telephone.

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Msuliman
Beginner
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Message 3 of 4

Re: URGENT: BT Contact Email

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I don’t want to cancel it but I need my contract number which is back in England so that I can pay it off.
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gg30340
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Distinguished Sage
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Message 4 of 4

Re: URGENT: BT Contact Email

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If you set up your BTID you should be able to access your billing details and contract details from MyBT. You can also make a payment from there but as I have said, you will not be able to cancel/pay off the account that way.