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Kost0
Beginner
747 Views
Message 1 of 4

Ultra Fast Fibre

We are pensioners, who have recently down sized to smaller property which has Ultra/Super fast Fibre installed. There is a broadband connection, hub is working and phone connected.

Currently we have had neither landline or internet for 10 days due to "system errors" and engineers needing to sign off the order "in the next week or so"

Am lead to believe that with the new set up we will be able to watch TV in every room in the house, download countless movies, stream Sports events all day and night. Why make it so complicated and often unnecessary?

All we require is a landline and simple internet connection.

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3 REPLIES 3
DanielS
Moderator
Moderator
717 Views
Message 2 of 4

Re: Ultra Fast Fibre

Hi @Kost0,

I am sorry to hear that your connection isn't working yet. Has your order completed or has it been delayed? Or, have we opened a fault on your line after the order completed?

Thanks

DanielS

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Kost0
Beginner
710 Views
Message 3 of 4

Re: Ultra Fast Fibre

Hi Daniel,

Thanks for your reply.

I am not sure about order status, however when I last checked -05.08.18 they seem to be testing our old number ****** and not the new number which is ****** and obviously that comes back as testing ok.

 

Rgds.  Mike

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DanielS
Moderator
Moderator
698 Views
Message 4 of 4

Re: Ultra Fast Fibre

Thanks @Kost0.

I think it's best that my team look into everything for you. We'll be able to test everything and do our best to get you a working service. You'll also have one point of contact and we will update you.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

DanielS