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pcassidy
Newbie
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Message 1 of 3

Unable to Order online

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Good evening,

I am moving shortly to the UK and have been trying to order the Online exclusive deal "Starter with BT sport + Superfast Fibre + Weekend Calls" without success on different browsers. Each time I get the message:

"The connection to the website was reset.
Error Code: INET_E_DOWNLOAD_FAILURE"

Is there a reason for this and is there a way for me to process this order?

Thanks in advance,

Patrick

 

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2 REPLIES 2
-Richie-
Expert
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Message 2 of 3

Re: Unable to Order online

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Ring 0800 800 150 and ask for the 'Easy Assist' team, they can replicate any online exclusive deals over the phone, If you have a certain promotion or offer then mention it at the time of ordering.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Unable to Order online

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Going by your post, I assume you are not in the UK if you are going to move shortly so if you want to call BT you could try  +44 179 3596931

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