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Beginner
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Message 1 of 6

Unable to Puchase BT Sport

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Hi,

 

I have recently seen the half price off er for BT sport for 12 months, I am a former customer of BT Sport and had it on my Sky Q box. I have tried to order online, however I had the following error.

 

"There was a problem validating your Sky card – it looks like it's not active yet. Please check the number you've entered and try again."

 

My card is active and has had BT sport on there before. I have seen that a post before is solved regarding this issue. Can spomeone please look into this for me please?

 

Thanks

Lee

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Unable to Puchase BT Sport

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 6

Re: Unable to Puchase BT Sport

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Hi @dewsnap19 Sorry you are unable to get an order for BT Sport placed due to this error.

I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Distinguished Guru
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Message 4 of 6

Re: Unable to Puchase BT Sport

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Hi @dewsnap19,

I've placed an order to try and get the service working for you. It isn't on the same deal as you saw online as that offer isn't available. Can you check to see if it's working for you? I'll be in over the weekend and can speak with you then.

Thanks

DanielS

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Distinguished Guru
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Message 5 of 6

Re: Unable to Puchase BT Sport

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Hi @dewsnap19,

I've been trying to reach you today but had no answer.

Are you free between 3-5pm today or any time between 1-9pm tomorrow?

Thanks

DanielS

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Message 6 of 6

Re: Unable to Puchase BT Sport

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Hi @dewsnap19,

Thanks for speaking with me on the 4th.

I'm glad that I was able to get the order placed for you and that everything appears to be going great.

Take care and have a great weekend Smiley Happy

Thanks

DanielS

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