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Unable to access billing on myBT

In April I tried to access my landline bill using my usual user id and password but access was denied.

I changed my id to my plusnet email address and also changed my password.

Since then I have been in a frustrating loop of:

"Nice, your bt id's activated, your new myBT account awaits. Just login with your BT id"  

followed by:

"Your email is not yet verified or your password has not been set. Please check your inbox for a previously sent email.

If you can't find that email you can request a new one" and so on, and so on.

I tried customer services but to no avail.

Please help.

 

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