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Beginner
Posts: 2
Registered: ‎29-08-2013
0

Unable to activate account

I have signed up for BT Premium Mail to keep my BT email addresses but cannot activate the account. I click through from the email requesting activation, enter my account no. GB********, click 'Continue' but nothing happens.

 

I need to add family members to the email account as there is a deadline in September or you lose your email addresses.

 

I have tried many times to call BT but just can't get through. Eventually I got a no. for Premium Mail 0808 100 6778 but you just get put in a queue, I hung on for 30 mins but gave up as I have no idea how much it's costing, not having a BT provided landline.

 

Can anyone help please?

Distinguished Sage
Posts: 51,354
Registered: ‎21-06-2010
0

Re: Unable to activate account

this link may be of help to you https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdG... try live chat

john46 | BT.com Help Site | BT Service Status
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Beginner
Posts: 2
Registered: ‎29-08-2013
0

Re: Unable to activate account

Thanks I've tried all that. Have given up. Apparently it's because I am a Premium Mail customer only and not a phone line or TV customer - just wish they'd stop send ing me reminderf emails though!

Distinguished Sage
Posts: 16,513
Registered: ‎10-12-2012
0

Re: Unable to activate account

If it's MyBT you are trying to activate you need to register first

 

https://www.bt.com/reg/consumer/displayPage.do;JSESSIONID_oschA=GyvzSt8ZhxsyZTTq5HwnrJqGMtfm1Sy9hmr1...