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"Poor menu system and with delays of approx 4 -5 seconds when flicking between channels we could clearly see that switching our TV supplier was a mistake."
This doesn't sound right in my experience, did you speak to the faults team re the delay a sit should be changing a lot quicker than that
One thing, did you have BT sports via anothe rplatform previously or wa sit a new contract with the tv? If you had it previously that may be where thecharges are coming from as it was available already
Hi @stef232 welcome to the forum and thanks for posting. I'm sorry that you are to incur cancellation charges for the BT Sport service when you have cancelled your service within 14 days. I know that BT Sport on the App can be activated very quickly and that means you would be charged for cancellation of it. I would like to look into this further for you so I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage.
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No i'm completley new to BT, I purchased TV the Bundle ,Phone and Internet all at the same time , The sports was advertised as inclusive of the BT Entertainment package.( its still advertised this way on thier packge home page)
I'd understand if I was a already a BT customer and chose to add sports at a later date but i'm only able to cancel part of the package within my 14 day return window, I'm unable to see how BT cnsider this lawful .
Ok, that makes sense now. as I understand it that should be within the 14 days too so best to let the mods check further
"I know that BT Sport on the App can be activated very quickly and that means you would be charged for cancellation of it."
I understand BT sport can be accessed quickly it was mentioned in my first email from BT immidiatly after purchasing my "PACKAGE" from BT online.
"If you’re new to BT TV, you can start watching BT Sport when your BT TV starts" conficting as my TV & brodband boxes didn't arrive until 3 weeks later meaning as a customer my package started the day I finally received my TV equipment and my broadband was activated ( 10 hours later I contacted BT to be told if i want to now cancel then i'll be charged £139 )
I'll refer to yet another conficting BT statement received as part of my package subsription:-
"If you’ve taken a BT TV bolt-on (like BT TV Kids) or BT Sport (except as part of a BT TV package )you’ve agreed you want to be able to watch that immediately so you don’t have 14 days to change your mind. To cancel either of these services at any point , you’ll have to give us 30 days notice . And if they come with a minimum term, you may have to pay a charge for ending early. “
I purchased ALL my subsiptions at once and through a BT TV package. So how am I exempt from terminating my contract withing 14 days ??
I will take a look at your message now but 3 customer service agents have already failed to understand my rights, i'm assuming that with my account being in "Deadlock" you may be unable to assist.
Exactly how I understand and read the terms - Its only BT that dont see this and I beleive this is a tactic that most customers would not challenge.