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DoDa
Beginner
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Message 1 of 4

Unable to check balance on Reward Card

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I had a BT reward card from New broadband contract, card came through OK and I registered it but was able to check my balance but now can't find that option anymore and it's due to expire Pires this month, I tried the Pure card option but doesn't recognise my card number on that site.

Rang helpline and tried live chat but both went to Asian call centre and were useless. 

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Unable to check balance on Reward Card

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Hi @DoDa Sorry you are unable to check the balance on your Reward Card. 

 

Please contact Purecard directly either by phone or email and they will be able to help you with this.

 

Cheers

John

 

Community ModeratorJohnC
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DoDa
Beginner
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Message 3 of 4

Re: Unable to check balance on Reward Card

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Thank you, will do.
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DoDa
Beginner
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Message 4 of 4

Re: Unable to check balance on Reward Card

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Thanks again , recorded message on answer phone gave me all the info for my reward card .

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