I recently placed an order for a Superfast Fibre 1 Unlimited package, this was activated by BT on the 17th February 2020. I believe that I should be able to claim a £40 Marks and Spencers card and £80 Mastercard as part of this deal, and I have already managed to claim the M&S card (albeit it hasn't been delivered yet). However, the MasterCard one cannot be found, normally I have tried to go through https://www.bt.com/manage/bt-reward-card/ but nothing shows up to be claimed.
As the reward is set to expire 3 months after activation date and we're essentially a month down, I would like to find out what appropriate steps can be taken for this to be claimed. Thanks in advance for any help you can provide.
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Thanks for the quick response, in all honesty it's difficult to remember if I checked this specifically. However, I do remember an initial screen that indicated the £80 mastercard would be part of the deal, similar to the following link:
The order was placed on the 30th January if this helps, I've tried to look around the website but I can't see anything mentioning a specific date this offer was first implemented, although expiry on the deal looks to be this month.
No, nothing for that date.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.