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renu64
Beginner
386 Views
Message 1 of 7

Unable to claim MasterCard reward

 

Hi,

I recently placed an order for a Super fast Fibre 1 Unlimited package for £28.99, this was activated by BT on the 14th February 2020. I believe that I should be able to claim a  £80 Master card as part of this deal. However, the MasterCard one cannot be found,  I have tried to go through https://www.bt.com/manage/bt-reward-card but nothing shows up to be claimed.

 I would like to find out what appropriate steps can be taken for this to be claimed. Thanks in advance for any help you can provide.

Kind regards,

Glenda

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Unable to claim MasterCard reward

@renu64 

This is only a customer to customer help forum, the only BT Employees are the moderators, who are only dealing with welfare and vulnerable customer priority escalations at present, due to the large number of outstanding requests, and only a couple of them on duty.

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renu64
Beginner
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Message 3 of 7

Re: Unable to claim MasterCard reward

Hi Keith

what should I do as the time will pass and then cannot claim.Plz help

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Unable to claim MasterCard reward


@renu64 wrote:

Hi Keith

what should I do as the time will pass and then cannot claim.Plz help


You have three months to claim.

https://www.bt.com/manage/bt-reward-card/

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renu64
Beginner
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Message 5 of 7

Re: Unable to claim MasterCard reward

Hi Keith

 

Thanks for your help

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Matt-S
Moderator-Retired
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Message 6 of 7

Re: Unable to claim MasterCard reward

Hi @renu64,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you have not been able to claim your Reward Card.

Can you post the date that you placed your order and the package ordered so we can check if/what Reward Card Offer was on at the time?

Thanks

Matt

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renu64
Beginner
284 Views
Message 7 of 7

Re: Unable to claim MasterCard reward

Hi Matt

 

I ordered BT broadband on 31 Jan 20

Mastercard was £80

Thanks 

Matt

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