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Beginner
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Message 1 of 4

Unable to claim reward card

Hi,

I ordered Fibre 1 (on the BT site) after visiting uSwitch and seeing that there was £80 Mastercard offer available for that package.

I placed the order on Tue 24 Mar 2020 and the broadband was activated on Wed 08 Apr 2020.

Unfortunately, after visiting the BT My Rewards site several times over the course of the last month, all I am seeing there is "There are no rewards waiting to be claimed."

Is there any chance a mod could look into this please?

Best regards,

Jase T.

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Unable to claim reward card

Hi @jase_t,

Welcome and thanks for posting. I'm sure I'll be able to help with this. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David

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Beginner
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Message 3 of 4

Re: Unable to claim reward card

Thank you for the welcome and  private message.

I've replied with all the details you requested.

Many thanks,

Jase.

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Moderator
Moderator
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Message 4 of 4

Re: Unable to claim reward card

Thanks @jase_t.

Leave it with us. You're in out queue so once you reach the top we'll be in touch.

Cheers

David

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