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sgordon46306
Beginner
293 Views
Message 1 of 9

Unable to claim reward card

Signed up for a deal with a £90 reward card, services installed and activated, received an email with a link to claim my reward card and all I get is error! Try again after some time. Seems like I'm not the only one with this issue! How do I sort this? 

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Unable to claim reward card

@sgordon46306 

Did you follow the instructions on this page?

https://www.bt.com/manage/bt-reward-card/

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sgordon46306
Beginner
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Message 3 of 9

Re: Unable to claim reward card

Yup, click on the claim reward link, asks me to log in, once I've logged in it just forwards to a page that says "error! Please try after some time" Been trying the same thing for a week since I got the email saying my reward was ready to claim

 

Screenshot_20210820-082349_Chrome.jpg

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PaddyB
Moderator
Moderator
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Message 4 of 9

Re: Unable to claim reward card

Hi @sgordon46306,

Thank you for posting and welcome to the Community. I'm sorry you haven't been able to claim your BT Reward Card. I'll be able to give you a hand with this.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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tomgreen72
Beginner
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Message 5 of 9

Re: Unable to claim reward card

I have this exact same problem and sent to the exact same page with error message. Could you please forward the details regarding how to rectify this issue.

 

Kind Regards. Tom Green.

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DavidM
Moderator
Moderator
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Message 6 of 9

Re: Unable to claim reward card

Hi @tomgreen72  and thanks for posting.

Sorry you're having trouble claiming the reward. have your services been activated?

Cheers

David

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tomgreen72
Beginner
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Message 7 of 9

Re: Unable to claim reward card

Hi David,

Yes the service was activated on the 12th August.

All the best.
Tom.
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DavidM
Moderator
Moderator
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Message 8 of 9

Re: Unable to claim reward card

Thanks for confirming that @tomgreen72 .

It normally takes up to 14 days after the order closes before you can claim the reward but I can check that everything is in order for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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tomgreen72
Beginner
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Message 9 of 9

Re: Unable to claim reward card

Hi David,

Thank you for your help. I'll give it a couple of days then try again, if the problem persists I'll respond to your private message with all the relevant details.

Thanks again.
Tom.