Unable to complete order- timed out at checkout

[JacqB]

Hi!

I'm trying to add a new mobile phone to my account, but every time I get to the checkout stage, instead of completing the checkout, the site times me out.

I've been trying to do this for weeks, and it's getting really irritating. 

Thanks!

Jacq

[NeilO]

Hi @JacqB, I'm sorry about that, have you cleared your cookies and cache in your browser settings? If that doesn't help give the mobile team a call on 0800 800 150 and they'll be able to assist you.

[JacqB]

Thank you- I regularly clear my cache on my browser, so I'll give them a ring