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JacqB
Beginner
291 Views
Message 1 of 3

Unable to complete order- timed out at checkout

Hi!

 

I'm trying to add a new mobile phone to my account, but every time I get to the checkout stage, instead of completing the checkout, the site times me out.

 

I've been trying to do this for weeks, and it's getting really irritating. 

 

Thanks!

Jacq

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2 REPLIES 2
NeilO
Moderator
Moderator
275 Views
Message 2 of 3

Re: Unable to complete order- timed out at checkout

Hi @JacqB, I'm sorry about that, have you cleared your cookies and cache in your browser settings? If that doesn't help give the mobile team a call on 0800 800 150 and they'll be able to assist you.

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JacqB
Beginner
268 Views
Message 3 of 3

Re: Unable to complete order- timed out at checkout

Thank you- I regularly clear my cache on my browser, so I'll give them a ring
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