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ip33
Contributor

on ‎21-02-2020 21h42

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Message 1 of 3

Unable to keep Wifi disc if I go unlimited?

Hi I am a Halo 2 customer and would like to upgrade to Unlimited but when I try to order it I am informed that I would have to sent my Wifi disc back if I do. Is this the case? I would like to keep the disc as it is very useful in our house. Is it possible to keep it?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-02-2020 21h46

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Message 2 of 3

Re: Unable to keep Wifi disc if I go unlimited?

If you want to change your current package then phone options team on 0800800030 and they will help you complete your order



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-Richie-
Expert

on ‎21-02-2020 22h29

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Message 3 of 3

Re: Unable to keep Wifi disc if I go unlimited?

All Halo plans are unlimited usage, check your order confirmation which will state unlimited usage.
It's possible you upgraded to Halo from a package with an allowance that never closed correctly, is that the case ? If so a DI (Data Integrity) case can be raised for an easy fix.

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