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Rustychain
Beginner
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Message 1 of 3

Unable to log into my BT account - "Something went wrong. Please try again."

I can't see an obvious place to post this, apologies if this is the wrong board.

When I try to log in using my laptop I get this message. 

I can log in using the app, so the username and password are correct.

Any ideas please?

 

Rustychain_0-1625301215398.png

 

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
237 Views
Message 2 of 3

Re: Unable to log into my BT account - "Something went wrong. Please try again."

Are you entering the username and password manually or using your browsers "auto fill" function?

Have you tried a different browser?

Have you tried clearing your browser's history and cookies?

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Rustychain
Beginner
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Message 3 of 3

Re: Unable to log into my BT account - "Something went wrong. Please try again."

Hi

I'm entering the details manually and have tried all the approaches you've suggested. 

It's a bit baffling! 

 

 

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