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PaddyB
Moderator
Moderator
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Message 11 of 13

Re: Unable to order 900 despite it being offered

Hi @stephen_1982,

Thank you for posting. I'm sorry if you haven't been able to order Fibre 900 with BT.

Have you tried calling the Full Fibre Team on 0800 587 4787?

Thanks,

Paddy

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stephen_1982
Aspiring Contributor
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Message 12 of 13

Re: Unable to order 900 despite it being offered

Yep we tried both bt saying we cant get it now  and it not showing on the bt site for the 330 or 900  zen checked my address and they said I can order the 900  and it is showing as enabled if I wasn't on a  bt contract still I would switch not sure even zen said they are not sure why bt given us different answers 

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PaddyB
Moderator
Moderator
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Message 13 of 13

Re: Unable to order 900 despite it being offered

Hi @stephen_1982,

Thank you for posting. I'm sorry they weren't able to help. It sounds like the classic case of "computer says no". 

I'm happy to take a look at this for you to see what I can do. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

 

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