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Sbass87
Beginner
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Message 1 of 4

Unable to progress online order. Probably due to new build?

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Hi Guys.

Moved into a new build property in April last year.  Took 4 months or so for it to get connected to the BT Open reach network - but was able to join Plusnet in August.

My Plusnet deal has expired and now want to switch to Ultrafast option 2 (300mb). 

typed all my details in, gone through line checker - apparently ill get upto 280mbps - great.

Put my order in, typed in all the details, options, - order seems to fail on submission:

"We cannot take your order at the moment. Please call us on 0800 800 150 to renew or change your bundle"

Spoke to Jane over the phone - doesnt understand why the order stalls online (she tried it herself using my details) - But confirmed she can put the order through the sales team on the phone.

Problem is - id effectively be losing £180 Reward card (£130 BB, £50 mobile) and any quidco cashback ontop of it.

Asked if they could ofset the prices - through discounted upfront / discounted line saver / reduced monthly costs - No can do.

I suspect BT's ordering system is still going through the hangover of getting the property recognised on the system.

I would be grateful for any assistance provided.

 

Simon

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imjolly
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Message 2 of 4

Re: Unable to progress online order. Probably due to new build?

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you need to phone the dedicated FTTP team 08005874787



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Sbass87
Beginner
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Message 3 of 4

Re: Unable to progress online order. Probably due to new build?

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Hi there,

pretty sure that number just redirects to the normal sales team i just spoke to 😛

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imjolly
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Message 4 of 4

Re: Unable to progress online order. Probably due to new build?

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they are a dedicated FTTP  all BT FTTP is routes through this team

check the forum for others who have phoned the number  the forum cannot help with FTTP



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