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Beginner
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Message 1 of 4

Unable to redeem Xbox/ 43" LG TV free gift Voucher

I have a voucher for a free TV or Xbox which I am trying to redeem but is not working.
 
I ordered my broadband in November and it was installed end of November.
 
I waited for my voucher which never cam and I had to call help desk who provided me with the voucher code.
 
When I try to apply the voucher to either the Xbox or 43" LG TV I keep getting the error
 
"Sorry, this coupon code can’t be used on this order. Please check the terms and conditions to ensure your order qualifies, if your order does qualify it may be that the maximum number of redemptions have already been reached. Please note some coupons are customer specific and can only be used by the person they were issued to"
 
I have not redeemed the voucher before and I have not got my free gift as yet.
 
How can I redeem my free gift.
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Unable to redeem Xbox/ 43" LG TV free gift Voucher

@bryanmuts2000 

Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 3 of 4

Re: Unable to redeem Xbox/ 43" LG TV free gift Voucher

Thanks, I will await the invite.

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Moderator
Moderator
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Message 4 of 4

Re: Unable to redeem Xbox/ 43" LG TV free gift Voucher

Hi @bryanmuts2000,

Welcome to the Community and thanks for your post!

I'm sorry for the problems you're having claiming for your free gift.  I appreciate the time you have taken contacting us to try and get this sorted out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Cheers,

Robbie

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