Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry for the problems you're having claiming for your free gift. I appreciate the time you have taken contacting us to try and get this sorted out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages