Unable to renew Broadband contract using Online function
I have Infinity 2 and BT Sport.
I received emails from BT advising the contract expires 17 Dec and I would pay extra for BT Sport if not renewed. I have tried several times last week and this week to make an online renewal on my iPad and iPhone browser.. I have used the email buttons to navigate to the renewal page but I am disconnected by the system using both Safari and Chrome. I have tried using the My BT app but I get cut off there as well.
I am currently in Australia and calling the “from outside UK” (Swindon) number at UK office hours I am forced to negotiate lengthy automated attendant systems and get told all agents are occupied with no info on place in queue. I sent an email to Customer Care last Friday but no response so far.
Is there a problem with the on line renewal system?