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1,087 Views
Message 21 of 31

Re: Unable to show personalised offers

You would think its in BT's interest to fix this because more people might be enticed to switch/add more services if the feature worked.......

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1,081 Views
Message 22 of 31

Re: Unable to show personalised offers

Well I’m no longer a Bt tv customer, gdvrnt been for 15 months now and my broadband contract coming to an end on the 31st 


 

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1,037 Views
Message 23 of 31

Re: Unable to show personalised offers

Hello I have had the same problem ever since I went on fibre broadband/landline. Can you please help?

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1,029 Views
Message 24 of 31

Re: Unable to show personalised offers

Hi @jedmac Welcome to the community and thanks for posting, do you have a Fibre Voice Access line where your phone plugs into the Openreach FTTP ONT? 

Thanks

Neil

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1,012 Views
Message 25 of 31

Re: Unable to show personalised offers

Thank you for getting back to me. I went on digital today and everything is working fine now. Sorry to bother you and please ignore my message
1,002 Views
Message 26 of 31

Re: Unable to show personalised offers

@jedmac no problem, I'm glad it's working now.

Neil

982 Views
Message 27 of 31

Re: Unable to show personalised offers

Had the same issue since rejoining BT many months ago. I managed to swap my TV package via chat last time but they have now removed that option too so I am stuck with the package I am on. It’s really not the ‘flexible’ TV they advertise.

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965 Views
Message 28 of 31

Re: Unable to show personalised offers


@pmf1wrote:

Had the same issue since rejoining BT many months ago. I managed to swap my TV package via chat last time but they have now removed that option too so I am stuck with the package I am on. It’s really not the ‘flexible’ TV they advertise.


Call 0800 800 150, totally flexible as advertised

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941 Views
Message 29 of 31

Re: Unable to show personalised offers

The advertising clearly states TV packages can be fully managed online via the app. That is not the case therefore it is misleading to say simply call an 0800 number which people with disabilities might be unable to do

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854 Views
Message 30 of 31

Re: Unable to show personalised offers

I'm having the same problem to, i cant change anything on my account. Or get my access code to purchase a Ps5. 

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