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logan82
Beginner
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Message 1 of 7

Unable to upgrade to Full Fibre 900

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Hi

I have checked the website and it states that I am in a full fibre network area however when I try to order the Full Fibre 900 package I get the below message.

logan82_0-1606156537875.png

Has anyone else had this problem.

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6 REPLIES 6
imjolly
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Message 2 of 7

Re: Unable to upgrade to Full Fibre 900

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enter your phone number and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL



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logan82
Beginner
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Message 3 of 7

Re: Unable to upgrade to Full Fibre 900

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Hi

Here is my result

logan82_0-1606162347508.png

 

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imjolly
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Message 4 of 7

Re: Unable to upgrade to Full Fibre 900

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Phone the FTTP team 08005874787 and they will help

i think problem is you currently on G.FAST and not FTTP



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logan82
Beginner
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Message 5 of 7

Re: Unable to upgrade to Full Fibre 900

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Yeah I know I am on G.FAST I am trying to upgrade to full fibre which I should be able to get.  But the website will not let me update to FTTP.  As it states FTTP is available and a new ONT may be ordered.  I have even called the options team 0800800030 and they were unable to upgrade me to FTTP.

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imjolly
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Message 6 of 7

Re: Unable to upgrade to Full Fibre 900

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then as I posted phone the FTTP team



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logan82
Beginner
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Message 7 of 7

Re: Unable to upgrade to Full Fibre 900

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Thank you for your help I called the FTTP team there was a error on the account blocking the option to order which has been removed.  I need to phone them tomorrow when the sales department are open so they can process the order for me.

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