I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.
Welcome and thanks for posting. I’m really sorry you’re having problems viewing the bill online. I can help you with this. Can you please drop me over an email with your details? You’ll get the contact the moderators link in my profile. Once I have your details we’ll take it from there.
Thanks for the reply, apologies for the delay in getting back to you. I've had a look at your profile but I can't find the link to contact you. Sorry if I'm going blind....
Not sure if you can help me. I was dealing with Anne-Louise from BT following my initial request. I was unable to take a call from her last week and have inadvertently deleted the email she sent me. She had created a new register entry and had asked me to log in and validate my account to see if that would solve the issue around the inability to view the online billing system. Unfortunate the rebuild of my profile hasn't worked and I still can't view the bills. Is there any way of being able to contact her to try and progress this further?