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BarbaraC
Newbie
157 Views
Message 1 of 5

Unauthorised Account

Sorry BT I have placed an order with PLusnet to transfer my services to them as my daughter keeps looking at my account and I cannot stop her as she knows all my details.

As its Plusnet anyway, dont be too dissapointed as you own them.

However my daughter started a new account with you on 11/11/2015

 

As she did the order I have no passwords

 

I DID NOT ORDER THIS

 

How can I get some help

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4 REPLIES 4
Distinguished Guru
154 Views
Message 2 of 5

Re: Unauthorised Account

if your account is now with plusnet you will need to contact them for any password issues
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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BarbaraC
Newbie
152 Views
Message 3 of 5

Re: Unauthorised Account

Unfortunately it is not with Plusnet as my daughter cancelled the transfer and reinstated a new account. Presumably if I try to transfer now I get cancellation fees.

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Distinguished Sage
136 Views
Message 4 of 5

Re: Unauthorised Account

Forum moderators help requested on this post
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Moderator
Moderator
123 Views
Message 5 of 5

Re: Unauthorised Account

Hi BarbaraC,

 

Welcome and thanks for posting. I'm really sorry you're having problems with the password etc. The security details are your responsibillty but if you're the acount holder I'll be happy to lend a hand and see what we can do to help. Just email over the details. You'll get the contact the mods link in my profile.

 

Cheers

 

David

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