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Aspiring Expert
Message 1 of 4

Unbelievable £300+ bill!!!

I am currently on a quarterly bill plan and this month is when I get my bill. I spoke to someone at online chat asking about how much my bill would be and he answered with a heartbreaking £335.60.

I don't understand how this could be and as I am still not able to view my bill yet I am in doubt of what has happened. This is what I would have been expecting:

Unlimited Broadband Extra - £21.00 * 3 months £63
Landline rental - £15.99 * 3 months 47.97
BTVision (Kids + Sky Movies) - £24.00 * 3 months £72
Other calls on landline this month - 10.95
One off charge - £35 for G4 box

All of that would come to a total of £228.00 but what is the extra £107 for? I think that this is wrong and I would like a proper breakdown of what I've been randomly charged for. Please help me to solve this unbelievable problem.

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Distinguished Sage
Distinguished Sage
Message 2 of 4

Re: Unbelievable £300+ bill!!!

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





Message 3 of 4

Re: Unbelievable £300+ bill!!!

Hi kenkyle236,

Thanks for posting. Did you have a chargbe carried forward from a previous bill? I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 



Community ModeratorDaveM
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Aspiring Expert
Message 4 of 4

Re: Unbelievable £300+ bill!!!

Thanks, I have filled in the form. Answering your question, my account was in credit of £92 so I am very sure that nothing was carried over the the previous bill.

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