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neilallen
Beginner
343 Views
Message 1 of 14

Unfair engineer charges again! Someone please help!

 

I am having the same problem I try to dial out and internet shuts down and now I cannot dial out this has gone on for 1 month, the guy at bt fixed it from his end and now the same thing has happend again.

I will be contacting the director of BT next week and if it is not sorted I will go to the media

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13 REPLIES 13
neilallen
Beginner
342 Views
Message 2 of 14

Re: Unfair engineer charges! Someone please help!

Tell them you will go to the media
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neilallen
Beginner
338 Views
Message 3 of 14

Re: Unfair engineer charges! Someone please help!

I am going back to virgin BT STINKS

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Distinguished Sage
332 Views
Message 4 of 14

Re: Unfair engineer charges! Someone please help!

  @neilallen  You are posting on a 3 year old post 

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michaelkenward
Aspiring Expert
327 Views
Message 5 of 14

Re: Unfair engineer charges! Someone please help!

Old, true, but the problem persists.

 

Try running a system test at your end using BT's self-diagnostic routine.

 

 

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neilallen
Beginner
316 Views
Message 6 of 14

Re: Unfair engineer charges! Someone please help!

Tried no problem but bt fixed it over the net, the guy I spoke to was Indian but he was very bright but he fixed the problem from his end.

Now It has gone again I have ordered a new phone from Argos I want to go back to virgin.

 

Thanks

 

Neil

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neilallen
Beginner
312 Views
Message 7 of 14

Re: Unfair engineer charges! Someone please help!

8 out or 10 times the ombudsman backs the customer

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michaelkenward
Aspiring Expert
296 Views
Message 8 of 14

Re: Unfair engineer charges! Someone please help!

In other words, he didn't fix it.

 

Intermittent faults are what they say intermittent. If it happens when it rains, that's the line. I've seen that on two BT lines.

 

It is either equipment or the line. If the line is screwed, Virgin won't be an improvement.

 

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Distinguished Guru
288 Views
Message 9 of 14

Re: Unfair engineer charges! Someone please help!

If its virgin cable it would be an improvement.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Distinguished Sage
296 Views
Message 10 of 14

Re: Unfair engineer charges! Someone please help!

Virgin now only provide cable broadband they sold off their ADSL services I think to talk talk
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