cancel
Showing results for 
Search instead for 
Did you mean: 
neilallen
Beginner
301 Views
Message 1 of 14

Unfair engineer charges again! Someone please help!

 

I am having the same problem I try to dial out and internet shuts down and now I cannot dial out this has gone on for 1 month, the guy at bt fixed it from his end and now the same thing has happend again.

I will be contacting the director of BT next week and if it is not sorted I will go to the media

0 Ratings
13 REPLIES 13
neilallen
Beginner
300 Views
Message 2 of 14

Re: Unfair engineer charges! Someone please help!

Tell them you will go to the media
0 Ratings
neilallen
Beginner
296 Views
Message 3 of 14

Re: Unfair engineer charges! Someone please help!

I am going back to virgin BT STINKS

0 Ratings
Highlighted
Distinguished Sage
290 Views
Message 4 of 14

Re: Unfair engineer charges! Someone please help!

  @neilallen  You are posting on a 3 year old post 

0 Ratings
michaelkenward
Aspiring Expert
285 Views
Message 5 of 14

Re: Unfair engineer charges! Someone please help!

Old, true, but the problem persists.

 

Try running a system test at your end using BT's self-diagnostic routine.

 

 

0 Ratings
neilallen
Beginner
274 Views
Message 6 of 14

Re: Unfair engineer charges! Someone please help!

Tried no problem but bt fixed it over the net, the guy I spoke to was Indian but he was very bright but he fixed the problem from his end.

Now It has gone again I have ordered a new phone from Argos I want to go back to virgin.

 

Thanks

 

Neil

0 Ratings
neilallen
Beginner
270 Views
Message 7 of 14

Re: Unfair engineer charges! Someone please help!

8 out or 10 times the ombudsman backs the customer

0 Ratings
michaelkenward
Aspiring Expert
254 Views
Message 8 of 14

Re: Unfair engineer charges! Someone please help!

In other words, he didn't fix it.

 

Intermittent faults are what they say intermittent. If it happens when it rains, that's the line. I've seen that on two BT lines.

 

It is either equipment or the line. If the line is screwed, Virgin won't be an improvement.

 

0 Ratings
Distinguished Guru
246 Views
Message 9 of 14

Re: Unfair engineer charges! Someone please help!

If its virgin cable it would be an improvement.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
Distinguished Sage
254 Views
Message 10 of 14

Re: Unfair engineer charges! Someone please help!

Virgin now only provide cable broadband they sold off their ADSL services I think to talk talk
0 Ratings