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Hi, tried to upload but can't get it to work as maximum image size is 333kb which is far too small for any images taken nowadays. Is there a way around this please? Cheers
the wire that is corroded and broken looks like standard internal extension cable unlikley fitted by openreach
Perhaps you could post a picture of what it looks like now.....the old cable does look like a non standard kit, possibly done by a previous occupant ( if not done by yourself ) perhaps someone relocated the phone socket themselves , and didn't do a particular good job , the fault you had being a direct result of that dodgy involvement in 'Openreach's' network.
It always seems unfair , if the fault was before the master socket , and you were not responsible for the dodgy work, but arguably it wasn't OR 'fault' either, if whoever had done this 'work' had left it alone, or got it done by OR properly , then chances are it wouldn't have developed a fault, or if it had , it would have been covered by 'fair wear and tear'.....if you knew this was where the problem was , it would have been better to ask advice on if the repair would be chargeable , before asking your provider to send OR out
Welcome to the community and thanks for your post!
Sorry for the upset being charged for the engineer's visit may have caused you. I can understand your concern. Can you send us over your details and we'll check the engineer's report?
When you send us over your details we'll get back to you as soon as you reach the top of our email queue.