You just need to complete the form at the 'Contact the mods link' found by clicking on Robbies profile.
Can anyone advise how long it usually takes to hear back from the mods? I got the automated email on Sunday saying 48 hours, but not heard anything yet and it's over double that time? Thanks for everyone who has commented and helped so far
Just to let you know once the form goes back it is placed in a list, once your at the top a moderator will take over the case.. it can take a few days but don't worry they will get back to you.
Hi @olibruce11 I replied to you vie email on the 10th you must not have received it so I have resent the email. Just in case I can confirm that your complaint is already with the correct team for engineering charges disputes and they will continue to deal. I can see that they tried to get on touch with you yesterday and sent a text with their direct number.
Just received your email now, thanks, but i was reaching out to you as the people dealing with the complaint have refused to look at the pictures i have supplied, and as such i am getting nowhere. They have no interest in trying to resolve, and are simply reiterating the stance already taken.
I was really hopeful that you would be able to resolve this due to the positive comments i have received on this thread.
Please could you reconsider, or at the very least offer the complaints team some advice based on the forum comments?
Hi @olibruce11 Thanks for posting back. I've already updated you complaint with this thread link and asked them to review this. I'm sorry but I can't take over the complaint as this team is the only team who are able to deal with these disputes and refund the charge if raised in error so I have had to leave it with them.
Get in touch with them and hopefully they will be able to resolve this for you. Keep the thread updated on your progress.