cancel
Showing results for 
Search instead for 
Did you mean: 
olibruce11
Aspiring Contributor
188 Views
Message 21 of 24

Re: Unfair engineers charge applied

Go to solution
  • Hi John, please could you move the comments relating to my issue back to my thread. The engineers team were unable to find the images as you've linked this thread, which is not mine. Mine is this one: 

https://community.bt.com/t5/Bills-Packages/Unfair-engineers-charge-applied/m-p/1860581#M99370

0 Ratings
olibruce11
Aspiring Contributor
130 Views
Message 22 of 24

Re: Unfair engineers charge applied

Go to solution
Hi, so an update, openreach have reviewed and advised that they are upholding the charge. What a disgraceful joke. I am complaining to Ofcom now, after that it will be litigation, I'm not letting this drop. Shame the mods on here were unable to assist in the face of all the support received from clearly knowledgeable people. Will let you know the outcome for anyone interested.
0 Ratings
Distinguished Sage
Distinguished Sage
124 Views
Message 23 of 24

Re: Unfair engineers charge applied

Go to solution

That is outrageous!!

olibruce11
Aspiring Contributor
84 Views
Message 24 of 24

Re: Unfair engineers charge applied

Go to solution
Pleased to report that after the complaint being escalated to the highest level that BT have now agreed to refund the charge. Hard work getting there, but worth fighting for what I believed in. Thanks to all who commented and contributed, much appreciated.
0 Ratings