Unlink Xbox Ultimate Subscription

[Kylie1984]

Good morning,

24 months ago I took out a 24 month broadband deal. It came with 6 months free Xbox Ultimate.

At the time I had just bought a 24 month ultimate subscription through Smyths so the 6 months xbox sub from BT was stacked.

Now it's 24 months later, and when I check my game pass subscription it states it's managed by EE/BT and it will expire on 19/06/25.

When I go to myBT there is no mention of xbox ultimate under my products.

I would like to make sure I have auto renew turned off. Additionally I would like to unlink my Xbox account from my by account as i'm likely changing broadband suppliers.

Can someone help please.

Thank you!

[imjolly]

@Kylie1984 

this is a customer help customer forum and your post does not go to BT.  you can try  billing using 'message us' and they may be able to help or try CS 03301234150

https://www.bt.com/help/contact-bt/account-and-billing/broadband