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d207c
Aspiring Contributor
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Message 1 of 2

Updating my address on the openreach website

We have tried to order FTTP but the order was put on hold because the address is apparently not in a fibre area even though the Openreach says it is available. I talked to a rep yesterday who said we would need to get the address updated and recommended that we cancel the order and reorder when it is fixed. In 2013/14 the local council updated rural addresses including ours and while everywhere else has the new updated address the openreach site is still using the old one and I believe this is what is causing the issue. I know I need to get an ORDI submitted but I am unsure how to do this. Any help on the subject would be greatly appreciated.

 

Apologies if this is the wrong forum for this.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Updating my address on the openreach website

The rep you spoke to should have raised the ORDI.

Call the FTTP team and get them to raise it 0800 587 4787

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