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talis54
Aspiring Contributor
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Message 1 of 2

Upgrade broadband Speed

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Everytime I try to Place an order to Upgrade My BT Infinitiy package to unlimited, I Keep being told that I already have an order in place, and until this order is fulfilled, I cannot place another one, which is incorrect, as My Order was filled on the 1st of June, I was already on unlimited broadband, so I just Upgraded to Infinity,but instead of giving me unlimited they have only given ME 25gb, which clearly is Not enough, but at the same time it will Not let me Upgrade to unlimited Infinity, can you help me please, as I Don't wish to be charged extra every month, when I go over my Limit
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Upgrade broadband Speed

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Try contacting the Options Team on 0800.800.030. They should be able to help you.

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