Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
yukcheung
Beginner

on ‎01-10-2022 8h28

609 Views
Message 1 of 3

Upgrade from Fibre 2 to Full Fibre 100 + Digital Voice problem

Accepted the offer upgrade from FTTP Fibre 2 to Full Fibre 100 + Digital Voice on 29 September 2022 and received the confirmation email and order number afterwards. It stated that the new package start date was 30 September 2022. I have not got the package update yesterday and I checked the order status at 0001 on 01 October 2022 and have a yellow alert message: We are sorry your broadband isn't working yet, we got a specialist team working on it and will let you know as we have more news. Thanks for the patience.

Any experts know what is the reason behind and how can I deal with BT team.  Thank you.

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎01-10-2022 9h07

591 Views
Message 2 of 3

Re: Upgrade from Fibre 2 to Full Fibre 100 + Digital Voice problem

try phoning FTTP TEAM 08005874787 and see if they can help you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply
yukcheung
Beginner

on ‎01-10-2022 9h35

576 Views
Message 3 of 3

Re: Upgrade from Fibre 2 to Full Fibre 100 + Digital Voice problem

 Thank you for the suggestion, I called the FTTP team and he told me due to upgrade the phone line to digital voice first. Once completed then the package will renew. Hope it is true.

 

Reply