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OddJob
Contributor
673 Views
Message 1 of 9

Upgrade options.

Hi,

I'm presently on copper basic broadband as a light user and looking to upgrade and renew my contract.  Can anyone tell me if I can get the Infinity package for light users offering 38mb speeds for less than I'm paying now, without paying the upfront cost of £59.99.  I think that's for a Smart Hub but will my Hub 5 suffice?  My upgrade options on the BT site go straight to Infinity 2 which is way more than I need.

Hope someone can help.

Regards

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8 REPLIES 8
PaddyB
Moderator
Moderator
644 Views
Message 2 of 9

Re: Upgrade options.

Hi @OddJob,

If you're out of contract on your current service, then you best bet would be to ring our Customer Retentions Team on 0800 800 030. They'll be able to go through all the offers currently available.

Thanks

PaddyB

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OddJob
Contributor
635 Views
Message 3 of 9

Re: Upgrade options.

Hi PaddyB,

Thanks for your reply.  Unfortunately I'm deaf and really struggle on the phone.  My contract hasn't expired yet but free caller display ends soon and contract won't be far behind.  Can I do it all by e-mail or chat-line?

Regards

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PaddyB
Moderator
Moderator
631 Views
Message 4 of 9

Re: Upgrade options.

Hi @OddJob,

Thank you for getting back to me. I'll be able to contact the Retentions team on your behalf to see what offers are available. You can send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

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OddJob
Contributor
621 Views
Message 5 of 9

Re: Upgrade options.

Thanks again PaddyB.  Details are on the way.  Look forward to hearing by e-mail if possible.

Regards

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Leehebrides
Contributor
613 Views
Message 6 of 9

Re: Upgrade options.

If you go to say Broadband choices or cable.co.uk they have affiliate deals which link to BT deals , the last one I saw yesterday was 29.99for infinity 53 meg service with a 9.99 upfront fee, Your still ordering via bt just getting better deals.

 

 

 

 

 

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OddJob
Contributor
581 Views
Message 7 of 9

Re: Upgrade options.

Thanks Leehebrides.  Had a look around but hoping Mod's will come up with competitive package.  Glad to find that no internal alterations are needed to get to Infinity from existing copper.

Thanks again 

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DanielS
Moderator
Moderator
570 Views
Message 8 of 9

Re: Upgrade options.

Hi @OddJob,

@NeilO will be back in the office tomorrow afternoon and will follow up with you Smiley Very Happy

Thanks

DanielS

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OddJob
Contributor
558 Views
Message 9 of 9

Re: Upgrade options.

Hi DanielS,
Thanks for keeping me updated.
Regards
OddJob
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