I have recently had our exhance upgraded to allow me to get ADSL 2+, so after lots and lots of phone calls as nobody seems to know what anyone is doing in the call center, I finally got through to someone who said I would have to upgrade my package so that when the order went though I would be plugged into the new equipment. Great I thought, so i went ahead and the order was made, activation date was a week later so I just waited, looking forward to my new speeds. Activation day came and passed, so phoned them up only for the first person to tell me I had to wait another 48hrs but would not give me any explanation. I wasnt happy with this so I rang again an hour later, obviously got a different person and he said he had phoned the wholesale department and the issue was that they had a problem with there order system which had now just been sorted and that I would be switched on in 48 hours.
I waited 36hours, then thought I would just ring up make sure everything was on track as I had a bad feeling at this point. This time the operator put me on hold for 10 mins whilst he phoned the relevant people. He came back and told me that the exchange equipment was all full and that they couldnt upgrade me just yet until they get a free slot. I did point out that this was totally different information I had been given several times before, also I bet if i was a new customrer I would get connected on time (even though there are no slots). Again he said I would just have to sit and wait.
I find this attitude to be atrocious, telling a customer they have to sit and wait and maybe it will get done, maybe it wont. As well as constantly getting different information. Im sure If I rang up again now I would get a different story again. Can anyone please advise me on what to do next, Im tired of ringing up and getting different information all the time, If I didnt have 10 months left on my contract I would just leave, even though there must be some breach of contract here, Im just not sure.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Thanks for the really quick responses. I have replied with all the relevant informations, I hope this can be resolved now soon.
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