I have just hung up on a call to the support group, that was not answered for the past 55 minutes. I was talked into upgrading from my standard broadband to fibre with monthly charges remaining very close to the standard broadband charges, and the only extra charge would be a one off charge to cover the postage of the new router.
What a mistake, after a couple of months, I found that I was not on fibre, and when I rang to find out the position, they say that they would sort it. Nest time I looked at my bill, I discovered that they has included a one off charge of £99 for BT Broadband activation charge and BT infinity activation charge, and I discovered that I was being charged £65 per month for the phone and broadband.
I again contacted BT Support, and was assured that it was a mistake, and would be cottested. Chacking at a later date I found no change, and went through the process again, with full assutances. On receipt of my latest bill, I still find no change, so there I sat on the phone for the next 55 minutes with no answer. What sort of service is BT ofering
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Sorry to hear its not gone to plan, if its ok lets ask a moderator to help and have a look at whats going on with your account. They will post here shortly and should be able to give you some good advice without spending another hour on the phone.
Please keep checking for their post...
Hi @dannyboy2 Sorry that there has been some unexpected charges on your bill.
Drop us over your details and we will be happy to check and correct any charges that have been raised in error for you. You can contact us by clicking on my user name and selecting contact the mods.