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Greybags
Aspiring Contributor
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Message 2 of 20

Upgrade to Superfast Fibre Plus for no extra monthly charge

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Recieved this great letter from BT this morning, Upgrade to Superfast Fibre Plus for No Extra Monthly Charge, but when you open it, apparently its another £8.50 per month extra charge.

Ring the number on the letter, and they haven't heard of it, and tell me there is no such deal, and advise me to ring Customer Support who also tell me there is no such deal..

Well if there is no such deal, why have I got a letter telling me there is on the envelope.. 

Whats going on here, surely this is some form of false advertising, anyone else received one????DSC_0001 (Copy).JPG

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19 REPLIES 19
Kazzablanca
Aspiring Contributor
1,624 Views
Message 1 of 20

Upgrade to Superfast Fire Plus for no extra monthly cost

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I have now received a number of these letters yet when I open them they tell me that to get the above I need to pay  £4 extra a month plus £9.99 delivery for the hub? Is this not blatant misleading re advertising?

Then they want to entice me into complete wi-fi for an additional cost.

I think that this is totally unacceptable mail spam. I have now used thi slink to prevent further abuse:

Use this form https://www.bt.com/consumer/edw/privacypolicy/marketingpermission/bt/#/

 

What is more galling is that they not only use my BTID but also my account number in the letter. No wonder there is so much phishing going on surely, a truncated  version of my account number and BTID would suffice. Surely it would be common sense not to include so much detail.

 

Anyone else had this mail shot. Am I overreacting?

 

Cheers

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emmaejc23
Beginner
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Message 3 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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I got one of those as well today, but mine is only £3.00 extra per month despite stating on the envelope that there is no extra monthly cost.

 

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gg30340
Distinguished Sage
Distinguished Sage
1,557 Views
Message 4 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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Perhaps it is just a typo and what BT meant to say was there is "no extra monthly cost to BT", and they just forgot to put in the bit that they will charge you an additional £3.00 etc just to enhance their profits. 🤔

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NeilO
Moderator
Moderator
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Message 5 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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Hi Everyone, 

I’m really sorry for the confusion, there was a mistake when preparing letters for some of our customers. If you have received this letter and would like to discuss it further can you please give our Value Team a call on 0800 800 150 and they can provide the offer at no extra monthly cost.

Thanks

Neil

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Cliff
Aspiring Expert
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Message 6 of 20

Re: Upgrade to Superfast Fire Plus for no extra monthly cost

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I received the identical letter,free on the envelope & £3.00 extra in the letter.Also included my full I.D. & account number.I don't think that you are over reacting.

The same £3.00 offer has been there when i login to mybt.
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Dr1
Beginner
1,396 Views
Message 7 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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Just contacted your loyalty team who know nothing about the offer and anything about honouring the no extra cost on the envelope totally pointless exercise contacting them The whole thing is totally misleading told I should contact your marketing department how do I do that?

StewM
Distinguished Guru
1,386 Views
Message 8 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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This is really, really poor from BT. If someone has made a mistake then in needs to be rectified quickly and smoothly, not giving your customers the run around.

Stew

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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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@NeilO  looks like loyalty team have not got the message about honouring the free upgrade



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gg30340
Distinguished Sage
Distinguished Sage
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Message 10 of 20

Re: Upgrade to Superfast Fibre Plus for no extra monthly charge

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I wonder if the day will ever come when BT run a promotion that actual does what it says and works without all the usual problems and hassles that BT customers have to put up with in order to benefit from the promotion.