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mike15
Beginner
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Message 1 of 4

Upgrade

Hi, l had lnfinity 1 38 Mbps installed about 3 days ago, which is fine. However, l decided l wanted to upgrade to lnfinity 2, 76 Mbps (l assume 38 Mbps is equivalent to 4 Megabytes in actual download speed - which is what l'm getting).
Live Chat wasn't much use. I just wanted to know if l would need to start a new contract and what problems this might cause. Would l be disconnected and would l have to pay another activation fee. Also, would l ose my Sainsbury gift card if l upgrade now.
In short, is it best to wait for my first bill to clear (first bill due 3 sept) and then upgrade?
At the moment l believe my 36Mbps infinity 1 is £31.99 a month (Special Deal) and infinity 2, 76Mbps would be £46 a month - is this right..
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Upgrade

enter your phone number and post results   remember to delete number 

https://www.btwholesale.com/includes/adsl/main.html

 



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mike15
Beginner
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Message 3 of 4

Re: Upgrade

BT BROADBAND AVAILABILITY CHECKER

 

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)80802020--Available
FTTC Range B (Impacted)8062.32018.9--Available
 
WBC ADSL 2+Up to 18--14 to 20Available
WBC ADSL 2+ Annex MUp to 18Up to 1.514 to 20Available
ADSL MaxUp to 7.5--6.5 to 8Available
WBC Fixed Rate2----Available
Fixed Rate2----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

 

This line has jumpers in place.

For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Thank you for your interest.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Upgrade

from checker looks like you can get the full 80mb so you can contact the options team who are uk based who will help youi  0800800030



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