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Kaz09
Beginner

on ‎07-02-2022 22h41

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Message 1 of 2

Upgraded Full fibre 900 halo3+ . Bt want ee hybrid hub back

I just upgraded to full fibre 900 with halo3+. I already had my equipment, Bt hub and ee hybrid  now I’m receiving emails from Bt wanting the ee hybrid hub  back or they will charge me . How does the halo3 + hybrid connection , work without the ee hub ? Do I send it back or is it part of  my package tried speaking to someone can’t get through 

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JohnC2
Moderator-Retired

on ‎08-02-2022 13h44

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Message 2 of 2

Re: Upgraded Full fibre 900 halo3+ . Bt want ee hybrid hub back

Hi @Kaz09, welcome to the forum, and thanks for posting.

I'm sorry you're getting reminders to return your equipment. Please double-check the email as it should specify what piece(s) of equipment needs to be returned. If you were changed over to Digital Voice were you sent a new Smart Hub2 and the email is to return the old hub?

Cheers

John

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