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skaylesh
Beginner
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Message 1 of 3

Upgraded to BT Infinity 2 Unlimited Without Consent

Hi

 

Has anyone else had this done to them?

 

I signed up a few years ago on the BT Infintiy Option 1 Unlimited and my last four bills have shown that actually, I am on BT Infinity 2 Unlimited.  I am paying £31.10 per month for an upgraded service that I didn't give consent to receving and hasn't shown any increase in speed anyway!

 

My speed when I took out Infinity was 38Mbs and it's remained that way since. 

 

I am a bit annoyed at the possibility of being overcharged for a service that I didn't ask for and that I'm not seeing benfits from anyway.  Surely this falls foul of some mis-selling regulation?

 

I've done the online chat and call centre, but they can only check my last four bills and tell me that I'm on BT Infinity 2 Unlimted.  Basically, I'm not getting anywhere with them.

 

Can anyone help or share a similar experience?

 

Thanks

 

Sailesh

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Upgraded to BT Infinity 2 Unlimited Without Consent

It may be that when a moderator reads this post they will be able to look into it for you. If they can help they will contact you via this post.

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Moderator
Moderator
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Message 3 of 3

Re: Upgraded to BT Infinity 2 Unlimited Without Consent

Hi Skaylesh

 

I can have this investigated for you.

 

Send us an email by filling out the Contact the Mods form in my profile you will find it in the section 'About Me'.

 

Thanks

 

Stuart

Community ModeratorStuartH
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