Upgraded to fibre but still ADSL after activation date

[hyperplanar]

Hi,

I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve itself or will I need to contact someone at BT?

[Keith_Beddoe]

Its possible that the cabinet is full, and your order is waiting for a port to become free.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

[hyperplanar]

Thanks for the link, the results are below and don't show an availability problem (please excuse the formatting!).

BT BROADBAND AVAILABILITY CHECKER Telephone Number - on Exchange THRELKELD is served by Cabinet 1Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsVDSLADSLOther Offerings     Availability Date   Premise environmentStatus VDSL Range A (Clean) 80 75 20 19 69.4 Available -- --   VDSL Range B (Impacted) 80 74 20 19 67 Available -- --   FTTP on Demand 330 30 -- Available -- --   WBC ADSL 2+ Up to 23 -- 21 to 24.5 Available -- --   WBC ADSL 2+ Annex M Up to 23 Up to 1.5 21 to 24.5 Available -- --   ADSL Max Up to 8 -- 7 to 8 Available -- --   Fixed Rate 2 -- -- Available -- --   Max Observed Downstream Speed (Mbps) -- 24.38           Max Upstream Observed Speed (Mbps) -- 1.1           Observed Date -- 2019-02-03           VDSL Multicast -- -- -- Available -- --   ADSL Multicast -- -- -- Available -- --   Bridge Tap U             VRI N             NTEFaceplate N             Last Test Date 05-02-2019

[Keith_Beddoe]

Thanks, I cannot see any issues.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[PaddyB]

Hi @hyperplanar,

Thank you for posting back that information. I'm sorry your order has been delayed. I'll need to take an look at your order to better understand why its been delays.

I've sent you a private message, please can you reply to that with your details and I'll get this investigated.

Thanks

PaddyB