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hyperplanar
Aspiring Contributor
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Message 1 of 5

Upgraded to fibre but still ADSL after activation date

Hi,

I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve itself or will I need to contact someone at BT?

 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Upgraded to fibre but still ADSL after activation date

Its possible that the cabinet is full, and your order is waiting for a port to become free.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

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hyperplanar
Aspiring Contributor
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Message 3 of 5

Re: Upgraded to fibre but still ADSL after activation date

Thanks for the link, the results are below and don't show an availability problem (please excuse the formatting!).

 
BT BROADBAND AVAILABILITY CHECKER
Telephone Number - on Exchange THRELKELD is served by Cabinet 1

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsVDSLADSLOther Offerings     Availability Date   Premise environmentStatus
VDSL Range A (Clean)8075201969.4Available---- 
VDSL Range B (Impacted)8074201967Available---- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 23--21 to 24.5Available---- 
WBC ADSL 2+ Annex MUp to 23Up to 1.521 to 24.5Available---- 
ADSL MaxUp to 8--7 to 8Available---- 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)--24.38     
Max Upstream Observed Speed (Mbps)--1.1     
Observed Date--2019-02-03     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapU      
VRIN      
NTEFaceplateN      
Last Test Date05-02-2019      
 
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Upgraded to fibre but still ADSL after activation date

Thanks, I cannot see any issues.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 5 of 5

Re: Upgraded to fibre but still ADSL after activation date

Hi @hyperplanar,

Thank you for posting back that information. I'm sorry your order has been delayed. I'll need to take an look at your order to better understand why its been delays.

I've sent you a private message, please can you reply to that with your details and I'll get this investigated.

Thanks

PaddyB

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