cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
174 Views
Message 1 of 4

Upgrading Broadband package via website

I'm looking at the “Special Offers” on MyBT and seriously considering an upgrade from Full Fibre 150 to Full Fibre 500. I have Digital Voice PAYG as well. With all all the fuss currently surrounding Digital Voice, I'm concerned that the upgrade would affect it in any way?  I would really not want to lose my number, it’s been around for a very long time and once gone it’s gone for good!  
I appreciate the change in BB will create a new 24 month contract, that’s ok, just the DV is a worry.

Any advice appreciated.

 

0 Ratings
Reply
3 REPLIES 3
156 Views
Message 2 of 4

Re: Upgrading Broadband package via website

Changing speed on full fibre is simply a matter of changing one artificial speed cap for another in software.

0 Ratings
Reply
134 Views
Message 3 of 4

Re: Upgrading Broadband package via website

Your number will not change.

 

Although I have been told when we switch from BT to EE we lose the number. Sales told me this when I've been trying to upgrade to Full Fibre and they offer me EE packages as well.

0 Ratings
Reply
127 Views
Message 4 of 4

Re: Upgrading Broadband package via website

Thanks guys, I'll go for the upgrade. I notice on the first order page there are three options, PAYG, Unlimited or Stay on Current. I hadn’t seen that before, I think that settles it. 
I'll post back when it’s all done. 

0 Ratings
Reply