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Benthurst
Aspiring Contributor
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Message 1 of 2

Upgrading Full Fibre

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Hello all

Just wondering is it still not possible to upgrade full fibre online.

I'm due to upgrade and go through it online but still says we can't show you personalised deals unless you already have broadband with us. I can re contract online but i will have to pay £64 a month for full fibre 250 which is a lot more than it shows online even for full fibre 900

I would like to see the deals in-front of me that i can get rather than call and be on hold and then have different deals read out to me to make a decision there and then or have to call back and wait for an hour again.

 

Many thanks 

 

Ben

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RobbieMac
Moderator
Moderator
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Message 2 of 2

Re: Upgrading Full Fibre

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Hi @Benthurst 

Thanks for your post and welcome back!

Sorry for the problems you've been having trying to regrade your package online.  Are you any further forward since posting this?  Your best bet would be to have a word with our loyalty team.  You can reach them on 0800 800 030.

Post back and let me know how you get on.

Cheers,

Robbie

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