cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
315 Views
Message 1 of 3

Upgrading and Compensation

Go to solution

Hello all, was just recently connected after 2 months and have racked up a decent amount of compensation. I originally wanted fibre 900 but they reverted me to an old order(fibre 500) to speed the process up. I would like to upgrade my broadband back up to the 900 package but had 2 questions. 1. If I upgrade will I be without broadband, or will my speed stay the same until whatever they need to do on their end is sorted? and 2. Will my compensation that I have earned carry over to the upgraded contract.

Thanks in advance.

0 Ratings
Reply
2 REPLIES 2
285 Views
Message 2 of 3

Re: Upgrading and Compensation

Go to solution

There will be no risk of being without service as it's just a speed adjustment it will just change at some point on the new start date. Any compensation will be sat on the account so that will not be effected either.

283 Views
Message 3 of 3

Re: Upgrading and Compensation

Go to solution

Thanks for the reply, and yeah that’s what I thought but I thought I would just ask to be sure. Appreciate it!

0 Ratings
Reply