Hi there, I need a little help to fix a situation.
My sister and my brother-in-law on 09.22.2020 signed a contract with BT in Glasgow for their new home (They came from Italy)
Unfortunately, due to covid-19 emergency they were both fired and they have to leave the apartment and return to Italy on November 8. Since it is not a decision up to them but it concerns COVID-19 and that they have signed the contract relatively recently, how can they conclude the contract without incurring a penalty?
Plus they don't speak english very well yet and it would be difficult to them to make the call to BT customer care. How can i help them? I'm writing from Italy. Is there an email where i can ask the cancellation contract? Thanks for the help to anyone will answer me